Frequently Asked Questions

• A Day Pass includes access to all 46 pools, cold plunges, saunas, lounge chairs, The Sun Deck, and hydration stations.
  • Arrive at your scheduled reservation time. You may check-in up to 15 minutes before or after your reservation time. Arrivals outside this window are subject additional charges and availability.
• Our property is a 16+ environment designed for relaxation, restoration, and connection.
• Food and beverage, Spa, Cabanas, robe rentals and retail are available for purchase.

• To expedite check-in when you arrive, please fill out our online waiver. The waiver will be emailed to you after you make your reservation, and before you visit.
• All guests must show a valid physical ID at check-in. Photos of IDs are not accepted.
• Please shower before entering pools ·
• Be conscious of alcohol consumption; long exposure to high temperatures, hot mineral pool temperatures and consumption of alcohol may cause dizziness, nausea, or fainting ·
• Outside alcohol, drugs, and smoking are strictly prohibited ·
• Drink plenty of water to stay hydrated throughout your visit; hydration stations with complimentary water are available throughout the property ·
• Proper swim attire is required. Street clothes, underwear, pajamas, sweats, or anything else deemed inappropriate as swimwear by staff is not allowed in the pools. ·
• Remove all jewelry before entering WorldSprings pools; some minerals may cause jewelry to tarnish. Discoloration of your swimwear may also occur.
• No outside speakers; out of respect for other guests, speakers aren’t allowed·
• No running, diving, excessive noise, or boisterous play. Lifeguards have the authority to stop any behavior they deem unsafe or inappropriate.
• WorldSprings reserves the right to refuse service or remove uncooperative patrons from our property
• Guests with an infectious or communicable disease or open wounds are prohibited from entering the pools.
• If you have any medical conditions, please consult your doctor before soaking

As of January 1, 2026, WorldSprings transitioned to a 16+ property to ensure a more elevated, adult-oriented atmosphere. Our mineral pools, temperatures, and wellness experiences are designed with teens and adults in mind, and this update allows us to provide greater clarity, comfort, and safety for all guests.

Thank you for understanding and for being part of our community.

To guarantee admission, we strongly recommend booking your soak in advance online. While walk-ins are welcome when space allows, we often sell out during popular time slots — especially on weekends and holidays. Pre-booking ensures your spot and speeds up the check-in experience for your convenience.

• Guests should wear appropriate swimwear to enjoy the pools. We recommend flip flops, sandals, or water shoes to easily walk from one pool to another. Underwear is not acceptable attire.
• Guests enjoying spa appointments will be offered proper attire depending on the spa service.
• Towels are included in your reservation and can be picked up at our towel station, and robes are available to rent or purchase.

WorldSprings recommends arriving 15 minutes prior to your reserved soak time to be checked in by our guest services team at the Spa Appointment check-in counter in the lobby. We also recommend arriving at minimum 15 minutes before your massage or facial time. Your massage or facial begins at the reservation time you booked. If you check in at the time of your service, you’ll miss part or all of your service. After your service, enjoy a soak included in the spa purchase.

Checkout our waters page to see the unique minerals in our regional waters, as well as their corresponding wellness benefits.

Respectful Relaxation Policy

WorldSprings is a shared wellness environment designed for restoration, connection, and relaxation. To ensure that every guest feels comfortable and respected, public displays of affection and intimate behavior are not permitted anywhere on the property including in pools, saunas, relaxation areas, or locker rooms.

We ask that all guests conduct themselves with decency, mindfulness, and respect for others. Behavior that is disruptive, lewd, or inappropriate including excessive touching, kissing, or any actions that may cause discomfort to others is not in keeping with the spirit of WorldSprings and will not be tolerated.

WorldSprings reserves the right to remove any guest whose behavior violates this policy and to issue a $600 fine for failure to adhere to these standards.By entering WorldSprings, guests agree to uphold this policy and help maintain a welcoming, restorative atmosphere where everyone can relax, reconnect, and feel at ease.

Thank you for supporting a respectful and rejuvenating environment.

No — please leave coolers, speakers, firearms, weapons, vape pens, and cigarettes at home. These items are not permitted on property to ensure a safe, healthy and relaxing environment for all guests. Coolers are allowed for lactating guests.

Yes — we offer two options for memberships: Annual Memberships and Monthly Memberships. Choose the membership type that works best for you. Learn more about our memberships and see pricing here.

Casual photos and videos for personal use are welcome — we love seeing your experience! Please don’t forget to tag us @worldsprings. To help maintain a relaxing and respectful environment for all, we ask all guests and members to please follow the guidelines detailed below.

• Be respectful of others’ privacy: Do not photograph or film others (guests or staff) without their permission.
• Locker rooms are a no-filming zone: For everyone’s privacy and safety, photography and video recording are strictly prohibited inside locker rooms.
• Please don’t make it an interruption: Capturing content should never disrupt other guests’ experiences or block walkways.
• No professional equipment: Items such as tripods, selfie sticks, lighting gear, and other production equipment are not permitted during regular hours. Drones are strictly prohibited at all times on or above WorldSprings property. This applies to both recreational and commercial use — no exceptions — unless written permission has been granted in advance.

Thank you for helping us create a respectful and relaxing environment for everyone. For questions or special requests, please email [email protected] before your visit.

Severe weather at WorldSprings is defined as any weather event that results in guests being removed from the pools and/or pool deck. Examples include but are not limited to lightning, hail and tornado threat. Management reserves the right to define severe weather at WorldSprings. Severe weather may require us to temporarily close or suspend use of our pools and remove guests from the pool deck. When severe weather takes place, WorldSprings will activate our Severe Weather Promise.

If the Severe Weather Promise is activated, those with paid soaks (or spa services where soaks are included) will receive a Severe Weather Promise email to rebook for one (1) free return soak within 60 days. The email will be sent to you within 72 hours. No refunds will be issued.

How do I use my Severe Weather Promise Visit?

Please reference to the Severe Weather Promise email and follow the instructions to rebook for another day and time.

If severe weather is forecasted, can I change my date or get a refund?

If you’d like to change your date, please contact us ahead of time at [email protected]. Date changes are not guaranteed and subject to availability.

What happens if there’s severe weather and I have an appointment at the Spa?

While severe weather may require us to temporarily suspend use of our pools, it does not affect our Spa. All booked spa services will still take place regardless of severe weather. If the Severe Weather Promise is activated, Spa guests will receive a Severe Weather Promise email with instructions to rebook for a free return soak within 60 days. Spa services will only be impacted if the Spa closes in which case Spa guests for that day will be notified of the closure. No refunds will be issued on Spa services.

Yes, we cool down some of our pools during the warmer summer months into the 80's. These pools will vary in temperature, depending on the weather. This will allow you to stay cool throughout your summer visits and extra warm on your winter visits. We also have numerous cold plunge pools and shading to further cool down your hot spring experience.

Yes, mineral soaking is extremely enjoyable when the temperature outside is cold or if its raining, as our pools range from the mid 80°'s to 104° F. When your body is submerged in the warmth of the baths, you will find that rain or a cool breeze refreshing and invigorating. Your core temperature is also raised from the heat of the baths, so the short walk between each experience is usually quite a nice contrast.

While we welcome walk-ins but recommend booking in advance, especially during weekends and holidays. We cannot guarantee that your desired date and time will be available unless reservations are made in advance. Spa reservations are highly recommended well ahead of time as weekends tend to book up quickly.

Members do not need to make a reservation ahead of time.

Regular soak hours of operation:
Sunday: 9AM - 9PM

Monday - Thursday: 10AM - 9PM

Friday - Saturday: 9AM-10PM

Spa hours of operation:
Sunday - Monday: 10AM - 8PM

Tuesday - Thursday: 10AM - 6PM

Friday - Saturday: 9AM - 8PM

The Springs Café & Bar hours:
Sunday - Thursday: 10AM – 8:30 PM

Friday - Saturday: 9AM – 9:30 PM

Food and drink service ends 30 minutes before pool closing time, please order in advance.

Yes! Our Day Pass and Evening Pass include unlimited access. You may exit and then return to the property, just make sure to keep your wristband on.

The soak and property access is complimentary with any massage or facial reservation. We recommend booking a massage or facial and enjoying the soak time after the spa service.

Our red light therapy, recovery compression boot therapy, and fitness classes are offered as an add-on to our soak experience and cannot be booked without a soak reservation.

Soak Admissions Cancellation/Refund/Reschedule

• Soak (non-event) reservations are eligible for a refund if requested at least 48 hours prior to their reservation. This applies to soaks reservations and cabana rentals. Reservations may only be rescheduled a maximum of 3 times before they are forfeited.
• Our system does not allow for self - rescheduling at this time. To switch your date and time, please email ([email protected]) or call us (1-844-476-2546) and we will refund your original reservation so you can book your new date & time of choice at worldsprings.com. These requests must be made minimum 48-hours prior to your original reservation.
• Guests who do not show up for their reservation forfeit their purchase.
• WorldSprings is not responsible for missed reservations because of extenuating circumstances such as transportation, parking, weather, nor any other reason outside of the control of WorldSprings, nor for any expenses related to missed reservations.
• Guests with repeated no-show or rescheduled reservations may be deemed ineligible to reschedule future reservations.

Spa Policies

• Arrival: spa guests must arrive at least 15 minutes before their scheduled appointment time for check-in. Late arrivals will result in a reduction of service time. Late or missed appointments cannot be rescheduled or refunded. 
• Refunds / Reschedules: Facials & Massages require full pre-payment. They may be rescheduled or cancelled for a full refund if the request is made at least 48 hours prior to the reservation date. Please contact us at 1-844-476-2546 or [email protected]. 

Large Group Cancellation/Refund/Reschedule

• Group reservations booked through the sales team are eligible for a refund or reschedule if requested at least 7 days prior to the reservation day. 
• Please contact WorldSprings by emailing [email protected]

Guests may return or exchange merchandise items within 14 days of purchase; items must be unwashed and unworn with all original tags attached. Some merchandise items, including swimwear and undergarments, are not eligible for return due to hygiene reasons.

As is the case with most outdoor activities, those participating assume the inherent risks associated with the activity. Our waiver ensures a clear understanding of the WorldSprings experience and the responsibilities of our guests.

Yes, we require all guests to be in swimwear. Guests should wear appropriate swimwear to enjoy the pools. We recommend flip flops, sandals, or water shoes to easily walk from one pool to another. Underwear or nudity is not acceptable.

WorldSprings offers two reservation types to suit your experience: Day Pass and Evening Pass. Select the option that best fits your wellness goals.

Of course. We ask that phone usage be respectful of other guests, but phones are allowed, and welcome. You can also order poolside drink delivery when you order from your phone.

Yes, we keep items in our lost and found for 30 days. Please contact us if you believe you left an item at WorldSprings.

[email protected]

WorldSprings welcomes guests who need to pump during their visit. Guests may pump in any area of the property where they feel comfortable. For additional privacy and convenience, we now offer a dedicated lockable lactation room and refrigerated storage for expressed milk within our locker room facilities.
Guests who are pumping may bring in breast pumps, breast milk, ice packs, a cooler, and any other related pumping supplies onto the property.

Yes, we are both. We have a ramp into our freshwater Globe Pool and Upper Dead Sea pool for ADA accessiblity. Our locker rooms offer ADA bathrooms, changing rooms and showers. If you need additional assistance please ask to speak with a WorldSprings team member.

Specially trained service animals are allowed on WorldSprings property. Service animals must be under the control of their handlers and should behave appropriately. Aggressive or disruptive behavior may result in the service animal being removed from the premises. Service animals are not allowed in pools. Emotional support animals are not considered service animals under this policy and are not permitted at WorldSprings.

WorldSprings is a 16+ environment designed for relaxation, restoration, and connection.

Guests ages 0-15 are not permitted on property.

Casual photos and videos for personal use are welcome — we love seeing your experience! Please don’t forget to tag us @worldsprings. To help maintain a relaxing and respectful environment for all, we ask all guests and members to please follow the guidelines detailed below.

• Be respectful of others’ privacy: Do not photograph or film others (guests or staff) without their permission.
• Locker rooms are a no-filming zone: For everyone’s privacy and safety, photography and video recording are strictly prohibited inside locker rooms.
• Please don’t make it an interruption: Capturing content should never disrupt other guests’ experiences or block walkways.
• No professional equipment: Items such as tripods, selfie sticks, lighting gear, and other production equipment are not permitted during regular hours. Drones are strictly prohibited at all times on or above WorldSprings property. This applies to both recreational and commercial use — no exceptions — unless written permission has been granted in advance.

The policies above apply to content taken on phones, cameras, Meta or AI glasses, and any photo/video equipment. Thank you for helping us create a respectful and relaxing environment for everyone. For questions or special requests, please email [email protected] before your visit.

We are a cashless property. However, we gladly accept all major credit cards and Apple Pay for your convenience. You can also order poolside drink delivery when you order from your phone. It’s never been easier to grab a smoothie, a snack, or a refreshing cocktail, without ever leaving the serenity behind.

We recommend removing all jewelry, watches, and smart watches before entering the soaking pools. The minerals in our waters love tarnishing those treasures.

It is possible that our minerals may discolor some bathing suits.

Our pools range in temperature from 55° (cold plunge) to 104° F. They are cooler in the summer and warmer in the winter.

Outside food and drinks are not permitted on the World Springs property. WorldSprings offers food and beverages available for purchase at The Springs Cafe and Bar, as well as poolside beverage service when you order from your phone. Our cocktails, mocktails, local beer and refreshments are the perfect compliment to your experience. Water stations are located throughout the property.

Complimentary parking is available on WorldSprings property; however, parking availability may be limited. Guests are recommended to carpool when possible.

WorldSprings provides women’s, men’s and family locker rooms to change into swimwear. Lockers are complimentary and are available one per wristband. WorldSprings is not responsible for any lost or stolen property, and it is recommended that guests leave valuables at home.

All WorldSprings locker rooms offer changing rooms and showers including shampoo, conditioner, and body wash, as well as access to blow dryers.

Towels are included with all bookings; guests do not need to bring their own. Robes are available to rent or for purchase.

Our pools contain the lowest amount of chlorine legally required by local regulations.

Our automatic filtration system allows for the pools to be filtered and rebalanced multiple times a day. All pools are manually cleaned on a daily basis. We occasionally have pools closed for cleaning and maintenance during operating hours.

Poolside beverage service is offered in all pools across the property. Food & beverages can also be purchased at The Springs Cafe & Bar, and you can also order poolside drink delivery when you order from your phone.

Yes, life jackets are available in limited quantities and are first come, first served. Life jackets can only be used in the South Pacific pool area.

WorldSprings offers soak experiences that range in temperature from 55 degrees (cold plunge) to 104 degrees. It’s recommended that guests discuss any medical restrictions or recommendations with their doctor before entering WorldSprings waters.

At WorldSprings, we’re proud to support our community through thoughtful giving. We regularly donate soak passes and other experiences to charitable partners and receive numerous requests each month. To ensure our contributions reflect our mission and values, we’ve established the following guidelines:

To be eligible, organizations must meet one or more of the following criteria:

• Be located within 10 miles of WorldSprings
• Have a mission focused on wellness, health, or fitness
• Operate as a nonprofit organization

Please note: We are nonpartisan and nondenominational, and therefore do not donate to faith-based or political organizations.

All requests must be submitted by the first of the month. Selections will be made, and notifications sent before mid-month. Please provide as much advance notice as possible in your inquiry and submit it via email to [email protected].

Spa Policies

• Arrival: spa guests must arrive at least 15 minutes before their scheduled appointment time for check-in. Late arrivals will result in a reduction of service time. Late or missed appointments cannot be rescheduled or refunded. 
• Refunds / Reschedules: Facials & Massages require full pre-payment. They may be rescheduled or cancelled for a full refund if the request is made at least 48 hours prior to the reservation date. Please contact us at 1-844-476-2546 or [email protected]. 

Yes, a soak is complimentary with any massage or facial reservation. For the best experience, we recommend soaking after your massage for deep relaxation, or up to 3 hours before your facial to prepare your skin. Feel free to choose the option that best suits your preference.

As is the case with most outdoor activities, those participating assume the inherent risks associated with the activity. Our waiver ensures a clear understanding of the WorldSprings experience and the responsibilities of our guests.

All pregnant guests should consult with a doctor before booking a service. Pregnant guests should make the spa aware prior to booking. WorldSprings offers facials and massages that are considered safe for pregnant guests with a doctor’s approval, we recommend our prenatal massage.