Policies & Cancellations

RESERVATIONS, CANCELLATIONS & REFUNDS

Pass Cancellation/Refund/Reschedule

• Soak (non-private event) reservations are eligible for a refund or reschedule if requested at least 48 hours prior to the scheduled reservation time. This policy applies to all soak admissions as well as cabana rentals.
  • If you reschedule to a date or time with a higher reservation rate, you will be responsible for paying the price difference.
  • Day Passes offer flexibility to arrive anytime during property hours.
  • For 3-Hour Passes, we recommend arriving 10 minutes before your reserved time to allow for check-in without cutting into your three hours.
  • To request a change in date or time, please forward your original confirmation email to [email protected].
• In the event of a reservation hold, guests are provided a 60-day window to reschedule their visit. To request a change in date or time, please forward your original confirmation email to [email protected]. Reservations may be rescheduled up to a maximum of three times; after that, they will be forfeited. Guests who do not show up for their reservation will also forfeit their purchase.
• WorldSprings is not responsible for missed reservations due to circumstances outside of its control, including but not limited to transportation, parking, or weather, nor for any expenses related to missed reservations. Guests with repeated no-shows or frequent rescheduling may be deemed ineligible to reschedule future reservations.

Spa Policies

• Arrival: Spa guests must arrive at least 15 minutes before their scheduled appointment time for check-in. Late arrivals will result in a reduction of service time. Late or missed appointments cannot be rescheduled or refunded.
• Refunds / Reschedules: Facials & Massages require full pre-payment. They may be rescheduled or cancelled for a full refund if the request is made at least 48 hours prior to the reservation date. Please contact us at 1-844-476-2546 or [email protected].

Large Group Cancellation/Refund/Reschedule

• Group reservations booked through the sales team are eligible for a refund or reschedule if requested at least 7 days prior to the reservation day.
• Please contact WorldSprings by emailing [email protected]
• Private Event reservations booked through the sales team are eligible for a refund or reschedule if requested at least 7 days prior to the reservation day. Please contact WorldSprings by emailing [email protected]

CABANA POLICIES

Cancellation/Refund/Reschedule

• Cabana reservations are eligible for a refund or reschedule if requested at least 48 hours prior to the scheduled reservation time.
• If you reschedule to a date or time with a higher reservation rate, you will be responsible for paying the price difference.
• To request a change in date or time, please forward your original confirmation email to [email protected].

Cabana Rules

• Guest capacity for cabanas is 6 people max. If your group is larger than 6 people you will be given the option to rent an additional cabana (subject to availability) or you will forfeit your cabana.
• Cabana rentals must provide a card on file to ensure that all items are returned to the cabana including blankets and heaters. This must be done with a physical card through your server at your cabana, and cannot be done in the lobby or with a linked wristband.
• Cabana guests must check out with their server before leaving the property to ensure that their tab is closed, and all items remain at their cabana.
• WorldSprings blankets must remain in cabanas and are not permitted anywhere else on property.
• Any missing property will result in a charge to the card on file. This includes blankets (85),spaceheaters(150), and furnishings (cushions, curtains, etc.)
• Amenities (blankets, heaters) are subject to availability.
• A 20% gratuity will be automatically added to food and beverage purchases.
• Cabanas can be decorated under the following conditions- All decorations must be contained within the cabana and removed by the guest upon check out. No glitter, confetti or glass is permitted.
• Cabana guests may bring outside dessert originating from a commercial kitchen and in unopened packaging. Please ask your server to provide plasticware, plates, or cutting utensils. Guests are not permitted to bring knives onto property.
• Space heaters become hot to the touch while in use. Ask a team member for help when lighting, extinguishing, or moving the space heater.
• Space heaters may be turned off when the cabana is unoccupied for more than 30 minutes at a time.

PROPERTY RULES & GUEST CONDUCT

Property Rules & Prohibited Items

Outside food and drinks are not permitted on the World Springs property. WorldSprings offers food and beverages available for purchase at The Springs Cafe and Bar, as well as poolside beverage service. Our cocktails, mocktails, local beer and refreshments are the perfect compliment to your experience. Water stations are located throughout the property.

• Please leave coolers, speakers, firearms, weapons, vape pens, and cigarettes at home. These items are not permitted on property to ensure a safe, healthy and relaxing environment for all guests.

Appropriate Swimwear

We require all guests to be in swimwear. Guests should wear appropriate swimwear to enjoy the pools. We recommend flip flops, sandals, or water shoes to easily walk from one pool to another.

Waiver Requirement

As is the case with most outdoor activities, those participating assume the inherent risks associated with the activity. Our waiver ensures a clear understanding of the WorldSprings experience and the responsibilities of our guests.

Guest Conduct

WorldSprings reserves the right to refuse service or remove uncooperative patrons from our property.

Respectful Relaxation Policy

• WorldSprings is a shared wellness environment designed for restoration, connection, and relaxation. To ensure that every guest feels comfortable and respected, public displays of affection and intimate behavior are not permitted anywhere on the property including in pools, saunas, relaxation areas, or locker rooms.
• We ask that all guests conduct themselves with decency, mindfulness, and respect for others. Behavior that is disruptive, lewd, or inappropriate including excessive touching, kissing, or any actions that may cause discomfort to others is not in keeping with the spirit of WorldSprings and will not be tolerated.
• WorldSprings reserves the right to remove any guest whose behavior violates this policy and to issue a $600 fine for failure to adhere to these standards.By entering WorldSprings, guests agree to uphold this policy and help maintain a welcoming, restorative atmosphere where everyone can relax, reconnect, and feel at ease.
• Thank you for supporting a respectful and rejuvenating environment.

HEALTH, SAFETY & ACCESSIBILITY

Pool & Sauna Safety

• Please shower before entering pools.
• Be conscious of alcohol consumption; long exposure to high temperatures, hot mineral pool temperatures and consumption of alcohol may cause dizziness, nausea, or fainting.
• No running, diving, excessive noise, or boisterous play. Lifeguards have the authority to stop any behavior they deem unsafe or inappropriate.
• Guests with an infectious or communicable disease or open wounds are prohibited from entering the pools.
• If you have any medical conditions, please consult your doctor before soaking.

Accessibility

WorldSprings is ADA and wheelchair accessible. Accessible ramps are available at our freshwater Globe Pool and Upper Dead Sea pool, and our locker rooms include accessible restrooms, changing areas, and showers.

Service Animals

Specially trained service animals are allowed on WorldSprings property. Service animals must be under the control of their handlers and should behave appropriately. Aggressive or disruptive behavior may result in the service animal being removed from the premises. Service animals are not allowed in pools. Emotional support animals are not considered service animals under this policy and are not permitted at WorldSprings.

Pregnancy

WorldSprings offers soak experiences that range in temperature from 55 degrees (cold plunge) to 104 degrees. It’s recommended that guests discuss any medical restrictions or recommendations with their doctor before entering WorldSprings waters.

Pumping

• WorldSprings welcomes guests who need to pump during their visit. Guests may pump in any area of the property where they feel comfortable. For additional privacy and convenience, we now offer a dedicated lockable lactation room and refrigerated storage for expressed milk within our locker room facilities.
• Guests who are pumping may bring in breast pumps, breast milk, ice packs, a cooler, and any other related pumping supplies onto the property.

PHOTOGRAPHY & FILMING

• Casual photos and videos for personal use are welcome — we love seeing your experience! Please don’t forget to tag us @worldsprings. To help maintain a relaxing and respectful environment for all, we ask all guests and members to please follow the guidelines detailed below.
• Be respectful of others’ privacy: Do not photograph or film others (guests or staff) without their permission.
• Locker rooms are a no-filming zone: For everyone’s privacy and safety, photography and video recording are strictly prohibited inside locker rooms.
• Please don’t make it an interruption: Capturing content should never disrupt other guests’ experiences or block walkways.
• No professional equipment: Items such as tripods, selfie sticks, lighting gear, and other production equipment are not permitted during regular hours. Drones are strictly prohibited at all times on or above WorldSprings property. This applies to both recreational and commercial use — no exceptions — unless written permission has been granted in advance.
• Thank you for helping us create a respectful and relaxing environment for everyone. For questions or special requests, please email [email protected] before your visit.

SEVERE WEATHER

For weather closures lasting 90 minutes or more, checked-in guests whose reservation time/check-in time was 4 or more hours before the weather closure began are not eligible for a complimentary return soak. Those eligible will receive a complimentary return soak, valid for 60 days.

• Guests who have not yet checked in may reschedule their visit at no additional cost.
• Complimentary return soaks will be emailed to eligible guests within 72 hours of the weather closure.
• Reservation times after the weather closure has ended are not eligible for a complimentary return soak. Guests must reschedule if they are not attending.

PURCHASES, GIFT CARDS & PROMOTIONS

Merchandise Return or Exchange

• Guests may return or exchange merchandise items within 14 days of purchase; items must be unwashed and unworn with all original tags attached. Some merchandise items, including swimwear and undergarments, are not eligible for return due to hygiene reasons.

Gift Cards

Use in the spa:

Gift cards cannot be used to make a spa reservation online. If you'd like to book online, please use a credit card to secure your spa reservation. Upon arrival, we will refund the credit card and charge your gift card (please bring your gift card).

• If you'd like to use a gift card to hold your spa reservation and you do not want to put a credit card down, email us at [email protected]. The gift card must cover the total cost of the reservation. Our massages and facials start at $215 and the price includes a complimentary Day Pass and gratuity.
• If your gift card only covers part of the total cost of service, you will need to use a credit card to hold your reservation. Upon arrival, we will apply the gift card value and charge the remaining balance to your additional payment method of choice. We do not accept cash.

General gift card rules:

Redeemable only toward purchases at WSD’s Texas location excluding gift cards and memberships. Gift Cards are non-refundable and cannot be redeemed for cash except as required by law. No replacement if lost, stolen, damaged, destroyed, or used without your permission. Terms subject to change. Purchase, acceptance, or use of card constitutes acceptance of full terms TREAT THE GIFTCARD LIKE CASH.

• Gift Cards expires on the fifth anniversary of its original date of purchase from WorldSprings. Starting from this gift card’s original date of purchase from WorldSprings, each time this gift card remains unused for a continuous and unbroken 12-month period, a monthly $5 inactivity fee will be deducted from this gift card’s then outstanding balance on the 15th of each month until its next use.
• To use physical and digital gift cards purchased prior to June 10, 2025 (beginning with 7782/7783), you must contact us via phone or email to receive an updated card number that is compatible with our updated system.

Promotions and Coupons

• WorldSprings promotions and coupons can only be applied to new reservations, cannot be applied to an already booked reservation​ for a credit or refund.
• Single Use Only: Promo codes are valid for a one-time use per customer unless otherwise specified.​
• Cannot be Combined: Promo codes cannot be combined with other offers, discounts, promotions, or coupons.​
• Non-Transferable: Promo codes are non-transferable and cannot be resold, exchanged, or redeemed for cash.​
• Expiration Date: All promo codes have an expiration date, as specified in the promotion. After this date, the code will no longer be valid.​
• Limited Availability: Promo codes are subject to availability and may be withdrawn by WorldSprings at any time without prior notice.​
• Not Applicable on Gift Cards: Promo codes may not be used to purchase gift cards or for previous purchases.​
• Restrictions Apply: Specific terms, restrictions, and blackout dates may apply to the promo code usage, especially during peak seasons.​
• WorldSprings is not liable for lost or stolen cards.
• Invalid or Unauthorized Use: WorldSprings reserves the right to cancel or void any promo code if misuse, unauthorized use, or fraudulent activity is detected.